Product WarrantiesWarranty Information on Rawlings Products
Rawlings will accept returns and exchanges for Rawlings products within 30 days after receiving your order. As a Rawlings customer, you can call us at 1-866-678-4327 and we will be happy to help you with any problems or issues you have after receiving your equipment. The procedures and warranty information listed below are from Rawlings Sporting Goods LLC (Rawlings). Please contact Rawlings directly for any product warranty issues.
NOTE: Warranty only covers products purchased from authorized Rawlings dealers. The warranty does not cover any products purchased from a non-authorized seller, including but not limited to sellers operating on a third-party auction site unless they are authorized Rawlings dealers. To ensure warranty coverage, be mindful when selecting your retailer and make sure they are an authorized Rawlings dealer. If you need clarification on whether a particular retailer is an authorized Rawlings dealer, please contact customer service at 1-800-729-5464.
Rawlings Warranty Department
You cannot return your Rawlings bat or other products without a valid RA#. Please contact Rawlings Customer Care at 1-800-RAWLINGS to obtain your RA#.
132 Bissen St
Caledonia, MN 55921
Non-Wood Bat Warranty
Rawlings will provide a one-time bat repair or replacement within one year for qualifying bats from the date of purchase. See your specific warranty card for the duration or contact Rawlings Customer Care at 1-800-RAWLINGS. The guarantee covers breakage or cracking that result from normal usage. Abuse such as hitting metal cleats, rocks, or anything other than a ball can damage your bat and will void the warranty. The warranty does not cover bats that have been used in commercial batting cages.
NOTE: Warranty only covers bats purchased from authorized Rawlings dealers. The warranty does not cover any bat purchased from a non-authorized seller, including but not limited to sellers operating on a third-party auction site unless they are authorized Rawlings dealers. To ensure warranty coverage, be mindful when selecting your retailer and make sure they are an authorized Rawlings dealer. If you need clarification on whether a particular retailer is an authorized Rawlings dealer, please contact customer service at 1-877-225-1041.
- Complete online Warranty Claim Form, OR send an email to email@example.com, OR call 1-877-225-1041 to obtain a Return Authorization Number (RA#). Please have the following information ready: model#, length, weight, serial number and date purchased.
- Once you receive your RA# and return instructions, send your bat along with a valid proof of purchase (sales receipt) from an authorized dealer to the Warranty Department.
- If the bat is deemed defective, Rawlings will send out a repaired or replacement bat.
- If the bat does not meet Rawlings warranty requirements, it will be returned to you in its condition after testing.
Wood Bat Warranty
Rawlings does not provide a warranty for any wood bats.
Exception: BH34PL, KD2PL, OA1PL, JT10PL, MM8PL, MM13PL, CS5PL have a 30 Day Warranty from Date of Purchase
Baseball & Softball Gloves Warranty
There is a 1-year warranty on all baseball and softball gloves. Our warranty does not cover gloves that have been microwaved, placed in an oven, or over oiled. Laces are not covered under the 1-year warranty.
Protective Equipment Warranty
Protective equipment, such as shoulder pads, masks, leg guards and chest protectors, have a 1-year warranty on the metal and plastic parts and on the padding and straps.
The actual shell of the helmet has a 3-year warranty, while the padding and straps have a 1-year warranty.
Clothing (Apparel) Warranty
There is a 6-month warranty on clothing from the delivery date. All soiled garments must be laundered before being returned for remake or repair or they will be returned to the sender.
Footballs, Basketballs, Volleyballs, Soccer Balls, Batting Gloves Warranty
There is a 1-year warranty on all of these products.
Baseballs & Softballs Warranty
For a return on baseballs or softballs, a sample must be sent for our inspection.