Product WarrantiesWarranty Information on Rawlings Products
Rawlings will accept returns and exchanges for Rawlings products within 30 days after receiving your order. As a Rawlings customer, you can call us at 1-866-678-4327 and we will be happy to help you with any problems or issues you have after receiving your equipment. The procedures and warranty information listed below are from Rawlings Sporting Goods LLC (Rawlings). Please contact Rawlings directly for any product warranty issues.
NOTE: Warranty only covers products purchased from authorized Rawlings dealers. The warranty does not cover any products purchased from a non-authorized seller, including but not limited to sellers operating on a third-party auction site unless they are authorized Rawlings dealers. To ensure warranty coverage, be mindful when selecting your retailer and make sure they are an authorized Rawlings dealer. If you need clarification on whether a particular retailer is an authorized Rawlings dealer, please contact customer service at 1-800-729-5464 or email email@example.com.
Rawlings Warranty Department
You cannot return your Rawlings bat or other products without a valid RA#. Please contact Rawlings Customer Care at 1-800-RAWLINGS or email firstname.lastname@example.org to obtain your RA#.
Non-Bat Warranty Department
220 Westlink Drive
Washington, MO 63090
Bat Warranty Department
132 Bissen St
Caledonia, MN 55921
Non-Wood Bat Limited Warranty
PLEASE READ THE COMPLETE NON-WOOD BAT LIMITED WARRANTY BEFORE USING THIS BAT. IF YOU DO NOT AGREE TO THE TERMS OF THE WARRANTY, THEN DO NOT USE THIS BAT AND RETURN TO THE DEALER OF PURCHASE. SEE THE DEALER’S RETURN POLICY FOR DETAILS AND/OR ADDITIONAL RETURN REQUIREMENTS. CERTAIN WARRANTY DETAILS ARE SUMMARIZED BELOW.
1 YEAR LIMITED WARRANTY
Under this limited warranty, Rawlings will provide a one-time repair or replacement of your non-wood bat within 1 year from the date of purchase (“Warranty Period”) for the following 4 conditions resulting from normal field use – (1) severe denting, (2) structural cracking, (3) handle bending, or (4) broken end caps or knobs. To qualify for warranty service, you must be the original purchaser of the bat and provide proof of purchase from an authorized Rawlings dealer. Further, a bat is designed with the intent of individual use. It is not designed or intended to be used as a team bat by multiple players or as a “loaner” bat at a commercial facility.
WARRANTY DOES NOT COVER
NOTE – If you need clarification on whether a particular retailer is an authorized Rawlings dealer, please contact customer service at 1-877-225-1041.
MAKING A WARRANTY CLAIM
DO NOT RETURN YOUR BAT TO YOUR SPORTING GOODS DEALER. Complete the online Warranty Claim Form, OR send an email to email@example.com to receive a Return Authorization Number (RA#), or call the Rawlings Bat Warranty Team at 1-800-RAWLINGS.
To initiate your warranty claim you must send specific images of your bat and proof of purchase to a Rawlings Bat Warranty Team Member. Warranty coverage will be determined exclusively by Rawlings. If Rawlings determines that your bat is covered by the warranty, then Rawlings will at its sole option and in its sole discretion (1) repair your bat, or (2) replace your bat with the same model bat, or (3) replace your bat with a comparable bat should your bat be discontinued or otherwise unavailable, or (4) provide you with a voucher to be used toward the purchase of other Rawlings products on www.rawlings.com. Upon receiving your Rawlings replacement bat, you have 10 days to return your defective bat to the Rawlings Bat Warranty Center (unless specified that no return of defective bat is warranted).
Note – This warranty is the sole and exclusive legal warranty for your product and excludes all other warranties, express or implied.
Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of consequential or incidental damages, so it is possible the above limitation does not apply to you.
Note – A replacement bat does not start a new one-year Warranty Period.
Note – Rawlings reserves the right to refuse warranty service to any person who, in Rawlings sole discretion, abuses its products or warranty policy.
NON-WOOD BAT CARE INSTRUCTIONS
This bat requires special care, as it is engineered with thin walls designed to enhance performance. Be aware that your bat is susceptible to damage in cold weather (under 60F), which significantly increases ball hardness. High compression balls may also shorten the life of your bat, as well as team usage situations. Do not hit the bat against metal cleats, rocks or anything other than regulation game balls as this will damage your bat and void the warranty. Use only mild dish soap and water for cleaning. DO NOT use solvents or any ammonia-based products for cleaning.
DISPUTE RESOLUTION AND ARBITRATION; CLASS ACTION WAIVER
In the interest of resolving disputes between you and Rawlings in the most expedient and cost-effective manner, you and Rawlings agree that any and all disputes arising in connection with this product will be resolved in binding arbitration. Arbitration is more informal than a lawsuit in court. It uses a neutral arbitrator instead of a judge or jury, may involve more limited discovery than a case pursued in court, and any award or ruling can be subject to very limited review by courts. Your agreement with Rawlings to arbitrate disputes includes, but is not limited to, all claims arising out of or relating to any aspect of this product, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal or equitable theory, regardless of when the claim arises. You understand and agree that, by entering into these terms, you waive the right to a trial by jury or to participate in any class action.
We list a “weight drop” or “drop” for certain bats. This normally takes the form of a negative number; for example, we may offer certain bat models in “drops” of -5 and -10, among other “drops.” Typically, a lower drop will feel heavier than a higher drop of the same model and length, so a -5 bat will feel heavier than a -10 bat of the same length. Drop is intended to give you a relative idea of how heavy or light a bat feels. But drop is not intended to and should not be relied upon to calculate the actual weight of a bat. Many factors may affect the actual weight of a bat. Further, as a result of differing certifying entities, requirements, standards, or procedures, bats with varying finished weights may be certified as a certain “drop”. And Rawlings’ internal manufacturing tolerances, and finishing materials Rawlings adds to the bat such as grip tape, paint, glue, stickers, and decals, may affect the weight of Rawlings bats as they are sold to the consumer. These and other factors may mean that, by way of example only, a 30” bat certified as a -10 drop may be more or less than 20 oz. if placed on a scale after purchase, and it may feel heavier or lighter when swung and may perform or sound differently than another 30” -10 bat. Ultimately, the best way to know whether you feel comfortable swinging a bat is to try it out first.
Wood Bat Warranty
Rawlings does not provide a warranty for any wood bats.
Exception: BH34PL, KD2PL, OA1PL, JT10PL, MM8PL, MM13PL, CS5PL have a 30 Day Warranty from Date of Purchase
30-Day Performance Guarantee
Our new* Quatro™ Pro USA, USSSA and fastpitch bats are backed by a 30-day Performance Guarantee assuring you it's the best bat on the market. Hit it for 30 days, and if you don't like it, return it to the dealer/store that you purchased it from for a full refund. We're proud to stand behind this bat, because we know you'll want to keep it. Note: This is different than a defective warranty. If a product is found to be defective in the first year of use we will replace it with that model or a similar model. Do not return a defective bat to the store.
*Only current in-line models are supported by the Performance Guarantee. Previous year models no-longer qualify for replacement.
**Active 30-Day Performance Guarantee Models: US1Q10, US1Q12, USZQ12, USZQ10, USZQ8, UTZQ10, UTZQ12, FPZP10, FPZP11, FPZP9, FPPE10, FPPE9
***International sales do not carry a 30 day performance guarantee
Baseball & Softball Gloves Warranty
There is a 1-year warranty on all baseball and softball gloves. Our warranty does not cover gloves that have been microwaved, placed in an oven, or over oiled. Laces are not covered under the 1-year warranty.
Protective Equipment Warranty
Protective equipment, such as shoulder pads, masks, leg guards and chest protectors, have a 1-year warranty on the metal and plastic parts and on the padding and straps.
The actual shell of the helmet has a 3-year warranty, while the padding and straps have a 1-year warranty.
Clothing (Apparel) Warranty
There is a 6-month warranty on clothing from the delivery date. All soiled garments must be laundered before being returned for remake or repair or they will be returned to the sender.
Footballs, Basketballs, Volleyballs, Soccer Balls, Batting Gloves Warranty
There is a 1-year warranty on all of these products.
Baseballs & Softballs Warranty
For a return on baseballs or softballs, a sample must be sent for our inspection.