Emails About Your Order
After submitting the order, we will keep you updated regarding order status via email.
An Order Confirmation email will be sent immediately following completion of the Checkout Process. It will outline upcoming steps and summarize the contents of your order. If you do not receive an Order Confirmation email within 1 hour of the order being submitted, please contact Customer Care, Toll-Free at 1-866-678-4327. One of our Customer Care Specialists will be happy to assist you.
If you are notified when adding an item to your cart that it will be special ordered, we will email when that occurs.
The final email regarding your order will include shipping confirmation. And that's it! Your order should arrive in accordance with the Shipping Option selected during the Checkout process.
If for some reason there is a problem or delay processing your order, we will email with details.
In addition, order status can be tracked by simply entering the Order Number and destination Zip code on the Order Status page.
Canceling or Modifying an Order
If you need to cancel a recently placed order, please contact our Customer Care department at 1-866-678-4327 Toll-Free.
At Rawlings we process orders as quickly as possible. If the order has already been processed, you will not be able to cancel or modify it, but we will process an exchange or return of the item(s) in question after we receive them back from you. For more information about refunds and exchanges, click here.